Return and refund policy

You have 15 days from the delivery date to request a return or exchange. To get started, visit our returns and exchanges portal.

How to return or exchange an item

1. Enter your order number and email address or postal code in the portal.
2. Select the items you would like to return or exchange and follow the instructions to prepare your parcel.
3. Drop off your parcel at the nearest drop-off point for the carrier indicated in your return instructions. Keep your proof of drop-off.

If you need help or cannot use the portal, email info@colomas.com. You may also notify us of a return or exercise your statutory right of withdrawal by sending a clear statement to this email address; use of the portal is not compulsory for statutory withdrawal.

Condition of returned items

Please return items unworn, unwashed and with their tags attached, using the original packaging where possible. You may try an item on as you would in a shop. Include your order details or proof of purchase. These conditions do not limit your statutory rights; any deduction for diminished value must be permitted by applicable law and relate to handling beyond what is necessary to examine the item.

Size exchanges

Size exchanges are free of charge in Spain and depend on stock availability.

Refunds

We will issue your refund to your original payment method as soon as we receive and inspect your returned item at our warehouse. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Faulty, damaged or incorrect items

Please email info@colomas.com with your order number and a description of the problem so we can help. Photographs can help us assess the issue. Your rights concerning faulty or non-conforming goods are separate from the change-of-mind return period.

Your statutory rights

Our 15-day return policy supplements your mandatory consumer rights. Where EU withdrawal rules apply, you have at least 14 calendar days from delivery to notify us of withdrawal and a further 14 calendar days after notifying us to send the goods back. Mandatory rights in your country continue to apply.

You may use this optional withdrawal wording by email: “I notify you that I withdraw from my contract for the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Customer name and address: [details]. Date: [date].”