Terms of service

These terms apply to your use of colomas.com and purchases from Coloma’s. Please read them together with our Shipping policy, Return and refund policy and Privacy policy. For questions about an order or these terms, contact info@colomas.com.

Orders and product information

You must be legally able to enter into a purchase contract. Please provide accurate contact, billing and delivery details and review your order before payment. Our store is hosted on Shopify.

Product descriptions, prices, available sizes and delivery options are shown on the website and at checkout. We aim to display colours and details accurately, although screens can show colours differently. This does not affect your rights if a product does not match its description.

If an item becomes unavailable or we identify an error affecting your order, we will contact you promptly to explain the available options. We will not require you to accept a replacement or a higher price. If an order cannot be fulfilled, any amount paid for the unfulfilled part will be refunded.

Prices and payment

The currency, product price, applicable taxes and delivery charge for your order are shown before you pay. Price changes apply to future purchases and do not retrospectively change an agreed order price. You can use the payment methods offered at checkout.

Delivery and customs

Delivery options and estimated times are described in our Shipping policy. Coloma’s pays duties and import taxes worldwide on a Delivered Duty Paid (DDP) basis, with no additional customs charges on delivery. Contact us if a carrier requests such a payment or if there is a problem with delivery.

We remain responsible for delivery as required by applicable consumer law. Carrier delays do not remove your statutory remedies.

Returns, exchanges and refunds

Our return period is 15 days from delivery. Size exchanges are free in Spain, subject to availability. Start a request through our returns portal, or contact us for help. Full instructions, refund timing and statutory withdrawal information are in our Return and refund policy.

Faulty goods and consumer rights

Products must conform to their description and the standards required by applicable law. If a product is faulty, damaged or incorrect, contact us at info@colomas.com. Your statutory rights to repair, replacement, a price reduction or a refund, where applicable, are separate from our change-of-mind return period. Nothing in these terms excludes mandatory guarantees or liabilities that cannot lawfully be limited.

Using the website

Please use the website lawfully and respect other people’s rights. You must not attempt unauthorised access, introduce malicious code, misuse personal information or disrupt the website. Protect your account access details and contact us if you suspect unauthorised use.

Our photographs, designs, text and other website content are protected by intellectual-property rights. Commercial reproduction or reuse requires permission from the relevant rights holder. Any permission required by law remains unaffected.

Privacy and third-party services

Our Privacy policy explains how personal information is handled. External services may have their own terms and privacy notices; using them does not remove our obligations to you concerning your purchase from Coloma’s.

Changes, applicable law and complaints

We may update these terms for future use of the website and future purchases. Changes do not retrospectively reduce rights attached to an existing order. If a provision is unenforceable, the remaining terms apply to the extent permitted by law.

These terms are governed by Spanish law, without depriving consumers of mandatory protections available under the law of their country of residence. Your rights to bring a claim before the courts available to you under applicable law are preserved. Please send order queries or complaints to info@colomas.com.